Order Tracking

Afriven provides an order tracking feature for Customers to track the status of their orders. This feature is available on the website and can also be accessed through the Customer's account.

Order Status Definitions

The following are the different order statuses that may appear on the order tracking page:

• Pending: Your order has been received and is being processed.
• Processing: Your order is being prepared for shipping.
• Shipped: Your order has been shipped and is on its way to the shipping address provided.
• Delivered: Your order has been delivered to the shipping address provided.
• Cancelled: Your order has been cancelled. This may occur if the product is out of stock or if there was an issue with your payment.

Tracking Information

If your order has been shipped, the order tracking page will display a tracking number and a link to the shipping company's website. You can use the tracking number to track the progress of your order on the shipping company's website.

Delivery Issues

If you experience any issues with the delivery of your order, such as if your order is lost or damaged, you should contact the shipping company directly using the tracking number provided. If the shipping company is unable to resolve the issue, you can contact Afriven customer service for assistance.

Order Changes and Cancellations

You may be able to change or cancel your order if it is still in the pending or processing status. If you wish to make any changes or cancellations, you should contact Afriven customer service